TERMS AND CONDITIONS

Ordering: You can order via our secure online store 24 hours a day, 365 days a year.

Phone: 1300 023 581 during business hours

Order Confirmation:
After you place your order you will receive an email to confirm the details. This email is proof that we have received your order. If you do not receive a confirmation email please contact us to let us know. If you have questions regarding your order please send an email to sales@mypartybox.com.au or call us on 1300 023 581 .

Order Processing:
You can order via our secure online store 24 hours a day, 365 days a year

Email: sales@mypartybox.com.au Order Confirmation: After you place your order you will receive an email to confirm the details. This email is proof that we have received your order. If you do not receive a confirmation email please contact us to let us know. If you have questions regarding your order please send an email to sales@mypartybox.com.au or call us on 1300 023 581. Order Processing: Via our Online Store Within 2 business days of you placing your order through our online store you will receive an email to confirm the availability of the products you have ordered. Availability of Stock: We aim to have products in stock at all times but please be aware the supply of goods is subject to availability. However as we offer such a wide selection of themes we may from time to time be out of stock or there may be a delay in expected delivery times from our suppliers. In the event that we are out of stock of any product(s) we will do everything we can to fulfill your order before the date of your party. If we cannot get the product(s) in stock in time for your party we will contact you to advise you and to check if we can offer you alternatives or if you wish to delete the product(s) from your order. Any additional products required after your order has been despatched will be treated as a new order. Payment Methods: Currently we accept payment by: Credit Card ( Mastercard, American Express, Visa) We do not accept Diners Club at the moment. All orders must be pre-paid before despatch. Your order will be despatched once we have confirmed that the funds are in bank account.

Order Cancellation:

If you wish to cancel your order, a restocking fee of 15% will incur from your total value of your order. If you wish to part cancel your order, a restocking fee of 15% will incur on item(s) value you no longer want from your order.
Also please note Merchant Fee will not be refunded.

Availability of Stock:
We aim to have products in stock at all times but please be aware the supply of goods is subject to availability. However as we offer such a wide selection of themes we may from time to time be out of stock or there may be a delay in expected delivery times from our suppliers. In the event that we are out of stock of any product(s) we will do everything we can to fulfill your order before the date of your party. If we cannot get the product(s) in stock in time for your party we will contact you to advise you and to check if we can offer you alternatives or if you wish to delete the product(s) from your order. Orders are addressed to the birthday child unless you request otherwise. Any additional products required after your order has been dispatched will be treated as a new order.

Payment Methods:

Currently we accept payment by: Credit Card ( Mastercard, American Express, Visa) We do not accept Diners Club at the moment. All orders must be pre-paid before dispatch. Your order will be dispatched once we have confirmed that the funds are in bank account.

Merchant Surcharge:
Due to rising merchant fees we have imposed a merchant surcharge fee. Merchant surcharge fee will apply to all our Gateway Payments. Merchant surcharge fee will be calculated on your final balance.
Merchant Fees-
AfterPay 0.95%
PayPal 0.95%
Stripe 0.95%
Credit Card 0.95%

Please note when submitting your order, you have accepted these term and conditions. If you wish to cancel your order, merchant fee will not be refund.

Coupon Codes
Coupon Codes have valid dates.
Coupon Codes can only be used online.
Current Coupon Code at offer to our online store:

Code: No
Valid until:
Minimum Spend at Checkout

Please note:
Coupon Code will not be valid for Products on sale or discounted. If you have submitted your order without the Coupon Code, we are not able to honor the discount due to our payment system.
Coupon Code will be displayed on the home page. https://www.mypartybox.com.au/

Security:
We are very careful about security so we manage credit card transactions through a secure site with encryption ensuring your credit card details are safe. However, if you would prefer you are welcome to contact us by phone on 1300 023 581 with your credit card details. Please never send us your credit card details by email or even by fax. Cancellations: If you wish to cancel your order you should send an email to sales@mypartybox.com.au ASAP. If you cancel your order after the goods have been removed from stock a restocking fee of 15% of the total value of the goods will apply.

Returns:
MyPartyBox prides itself on carefully selecting quality products so we are sure you will be happy with your order. We will refund or exchange items if, provided by us has manufacturing defects, please contact us . When we receive the returned items we will forward replacement items or arrange for a refund. We do not take any responsibility for any products that are damaged in transit, delayed or late deliveries. We do not accept returns or offer refunds if you have changed your mind, no longer want the item or is in excess of your requirements or for incorrect choice. (e.g. number of guests you were expecting did not attend your party).

Delivery:

MyPartyBox delivers Australia wide and to most international destinations, subject to the terms and conditions below. Within Australia we send via Australia Post Express Post or Australia Post Parcel Post. We do deliver to P O Boxes. Delivery times vary according to the delivery method and your location. Note: delivery times subject to change. Australia Post will leave a card if there is no-one home and you will have to collect your order from your local post office. . We cannot guarantee any estimated delivery time. Once your order is dispatched MyPartyBox has no control over the delivery and we do not accept responsibility for delayed or late deliveries… International Orders- All International orders are sent by Australia Post. We will determine the best postage rate to suit the size of your order and the date that you require the goods. MyPartyBox cannot guarantee any estimate of a delivery time by Australia Post. Once your order is dispatched MyPartyBox has no control over delivery times and does not accept responsibility for delayed or late deliveries. In the event that an order weighs over 20kg, measures more than 144cm in diameter and/or is outside Australia Post’s International delivery area ( www.australiapost.com.au ) you will be contacted to discuss alternative arrangements. Please note we do deliver to P O Boxes in overseas countries. Customs and import duties will be charged to the customer once the order arrives at the destination country. These duties are the sole responsibility of the customer, and will vary from country to country. We recommend that you contact the relevant Government department regarding import restrictions and charges. Our use of Australia Post as our preferred carrier for international orders is subject to change at any time without notice.